Livechat and helpline

About livechat

Livechat is an instant messaging service that means you can chat in real time with our support nurses and virtual adviser. You can use livechat to ask questions, get advice and find information about your health, welfare and rights as well as information about Cardiomyopathy UK.

How do I use livechat?

When you see the following image appear at the bottom of our website it means that one of our support nurses is available to chat online and can answer your questions about your condition. You click the image and then begin typing your question. The nurse will be alerted to your message, and will welcome you and respond.

When you see the following image appear at the bottom of our website it means that our virtual adviser is available to chat online and can answer your questions about welfare, benefits and your rights. You click the image and then begin typing your question. The virtual adviser will be alerted to your message, and will welcome you and respond.

Why use livechat?

Livechat is great if you are in a place where you cannot talk (such as at work) because you can simply click the chat button to start a conversation with a support nurse or virtual adviser. If you want a quick response to a question or don't feel like speaking on the phone them using livechat is ideal.

About the helpline

Call our helpline on 0800 0181 024 and we'll put you in touch with one of our cardiomyopathy support nurses. The helpline number is free from UK landlines but you will be charged if you call from a mobile.

Or email our support nurses at supportnurse@cardiomyopathy.org

Our nurses are also often available to talk online via our Livechat system. Simply go to our homepage and if our nurse is available there should be a device on the bottom right hand corner of your screen saying chat now.

Livechat is normally available Monday-Friday between 8.30am and 4.30pm. We hope to extend the hours in the near future.

Our nurses are also sometimes present on our closed Facebook group.

If you'd like more information about either travel or life insurance and cardiomyopathy then please see our section on insurance.