Face-To-Face and Remote Appointments
Since the start of the COVID-19 pandemic there has been an increase in the number of people offered remote (video or telephone) appointments. We want to learn more about what people thought about these remote appointments so we can advise the people who manage and run cardiomyopathy services, and advise on how best to use these in the future.
Here are our findings so far:
- There is a strong preference for face-to-face appointments, with 69% preferring this option. 23% of respondents stated it "depends"
- The depending factors were how soon the appointment would be, who it would be with and how a person was feeling about their condition
- People who have a good relationship with their healthcare team are more comfortable with remote appointments.
- Age does seem to have some impact on attitudes towards remote appointments
It is important to offer people the choice of appointment type and to establish a good relationship with patients so they feel more comfortable. This feedback will be shared with healthcare professionals and service managers.